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Teaching Resources: Add 24/7 Library Help to Bb

This guide was created by librarians to support faculty in their teaching. Direct comments to or

Add a Link in Bb to 24/7 'Ask a Librarian' Chat Service

Add a Link in Bb to 24/7 'Ask a Librarian' Chat Service

Follow these steps to add a link for your students to have 24/7 live Library Help. The link will be added to your Bb course menu. Note: This is a cooperative service operated by librarians across the country, including NOVA Librarians, therefore it is possible that your students will receive help from a non-NOVA librarian.


1. Log into Blackboard and select the course you want to add our 24/7 Ask a Librarian Chat service to

2. Make sure Edit Mode is ON (top right)

3. Click the Create Menu Item plus sign (+) and select Web Link

4. A window will pop-up. Enter a name (suggested name: Library Help:24/7 Chat)

5. In the URL field paste this URL:

6. Check box: "available to users" 

7. Click Submit and your all done!