Cancel a Hold Request
These instructions are for canceling a hold request.
Required Role: Requests Operator
1. Locate the request from the Pick Up Requested Resources list or within the patron record.
1. Dashboard Tasks Widget > Other Requests > Pickup from shelf
2. Fulfillment > Pick From Shelf
3. Patron Record > Requests
2. Click Cancel Request.
3. Select the Cancellation reason from the drop-down box.
4. Add a Cancellation note if needed. What you type here will show in the patron’s email.
5. The Notify user box is checked by default. If the notify user box is unchecked – no email is sent.
5. Click Confirm. A Cancellation Successful pop-up notification will appear. The patron will receive a Request Cancel Letter via email if the 'Notify user' box was checked.