Claimed Return
These instructions are for adding a claimed return status to a patron's record. This status will stop Alma from generating patron notification emails and hide the record in Primo.
Required Role: Circulation Desk Operator or Manager OR Circulation Desk Operator – Limited (student workers)
1. Select Fulfillment from the side navigation and choose Manage Patron Services from the menu.
2. Scan in the patron’s barcode or type in EMPLID. Click Go.
3. The Patron information shows and defaults to the Loans tab with All loans displayed. From the All loans listing, click on the ellipses for the selected item. Click Claimed Return.
4. Add Note if needed. (This is an internal note, and is not visible to the patron.) Click OK. The patron will not receive an email that the claim return status was applied.
5. In the patron’s record, note the status change for the item.
6. In the Item Record it shows Process Type: Claimed Return and Status: Item not in place. Clicking the Claimed Return link will open the 'On Loan Item' page with information about the loan and Borrower name. Click on the linked borrower name to view the patron record.
If the item is subsequently returned, you will see the notice 'Item that was claimed as returned has been checked in.'
